In life as much as in work, it’s important to know how to provide feedback to others, effectively and constructively without causing offence. Our giving feedback models focus on the process of communicating with someone about something that they have done or said, with a view to changing or encouraging that behaviour.
It is important to also think about what skills you need to receive feedback, especially when it is something you may not want to hear. Constructive criticism is an essential ingredient for personal and professional development and for strengthening relationships. Whilst positive feedback feels good, it’s the constructive criticism that can be invaluable and we must embrace this in the quest for continual improvement and high performance.
Feedback is essential for any business in order to;
Increase Motivation
Enhance Performance
Elevate Engagement
Ensure Career Development and personal growth
Improves Self-awareness
Improve Communication
Improves retention
Promotes Employee loyalty
Decreases costs
Our recommendation is that each team takes part in the two phases of Feedback and Learning to get the best out of the module.
Phase One: Models, Methods and role playing
What we cover:
• Emotional Intelligence
• How to give and receive feedback (when, how and different models to use)
• Mindset
• Situational leadership
• We also work with the group to generate behaviours linked to the values of the business
Phase Two: Practical, live and ‘real-life’ session
Contemporary research highlights the prerequisite of psychological safety for the incubation and sustainability of a high performing team environment.
For team members to feel they can express, share and challenge, honestly and openly, within their team there needs to be a framework for authentic reflection and assessment. The starting point is alignment of the team with the critical values and behaviours (established in phase one of F&L sessions) that have been articulated by the organisation to drive both individual and collective performance. We refer to this feedback process as DASHTalk (Direct, Applicable, Specific and Honest). Through this unique process we create an environment where both the structure and delivery of feedback sessions provides clear, authentic and developmental opportunities for enhanced performance.
A team environment where members feel safe and comfortable with feedback has a compounding positive effect on critical values such as trust, respect and collaboration.
All team members are taken through the key elements and techniques of the DASHTalk process utilising a safe and instructive process that is rewarding and sometimes challenging.
Often it is learning to be comfortable in uncomfortable situations that provides the foundation for critical growth and enhanced performance. Our DASHTalk sessions allow for all team members the opportunity to both improve themselves and be part of a process that creates an improvement pathway for them, their team mates and the organisation.